Product Care

Make sure your new jewellery stands the test of time by treating it as the precious item it is. Avoid wearing your jewellery when using chemicals or harsh cleaning products, when gardening or playing contact sports. Put jewellery on only after applying make-up and moisturisers. Avoid wearing jewellery while bathing, showering or swimming.

Our staff are happy to help arrange maintenance and repairs for your piece. Visit any Zamels store as soon as you notice any loose claws or clasps or other potential problems. Do not attempt to clean damaged jewellery.

Two-tone and white gold jewellery has been rhodium plated to enhance its appearance. The plating is not permanent and may require replating in the future.

When not wearing your jewellery, store it with the care it deserves. Coloured stones may fade overtime if left in direct sunlight. Dropping jewellery or knocking it on hard surfaces may result in scratches and dents.

To help your jewellery maintain its gleam, clean your pieces regularly. Clean diamonds in a warm mild soap solution to keep their sparkle. Precious Gem pieces should be cleaned in a warm suds and ammonia solution and gently brushed with a soft toothbrush before rinsing in clean warm water.

Professional polishing cloths for gold and silver are available for purchase in Zamels stores. If your piece requires a more professional clean, staff at any of our Zamels stores are happy to clean it for you at no charge if you drop in with your receipt.